Permanent Full-Time

NA

Limerick City, County Limerick, Ireland

Summary: The Asset Care Manager at ESS is a key player in a team of skilled professionals providing customer support to a variety of  ESS clients. This role focuses on managing asset care projects at customer sites, blending contract management with asset care consultancy. The Asset Care Manager will lead a team of specialists, maintain customer relationships, and contribute to company growth by identifying new business opportunities, managing existing contracts and developing proposals.
Role Overview:
  • As a member of the ESS extended leadership team, the Asset Care Manager is accountable for specific projects within the Asset Care area and managing specific contracts in the Outsourcing area.
  • Growing the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
  • Maximise the business performance of out-sourced client sites, for both operational and commercial aspects;
  • Ensuring integrated support across the business to foster a cohesive, cross-functional team culture.
  • Travel may be necessary depending on contract or project responsibilities.
  • Innovating new ESS products to drive growth in the Asset Care business unit.
  • Collaborating with the training unit to identify, develop, and deliver specific training programs.
  • Have responsibility for nominated specific cross functional programs within ESS, (e.g. Quality, ISO systems etc.)

Main Duties and Responsibilities:
  • Lead specific projects within the Asset Care area and manage specific contracts in the Outsourcing area.
  • Grow the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
  • Accountable for the commercial and operational performance of out-sourced client sites, ensuring the appropriate focus is applied to ensure maximum business performance;
  • Supporting out-sourced employee performance, development, and well-being;
  • Innovate new ESS products to drive growth in the Asset Care business unit.
  • Collaborate with the Training unit to identify, develop, and deliver specific training programs.
  • Participate in company initiatives for growth and development; drive continuous improvement across the business.
  • Take responsibility for specific cross-functional programs within ESS (e.g., Quality, ISO systems).
  • Assist the ESS team to meet objectives and grow their competence, skills, and experience.
  • Develop relevant procedures, guides and training documentation;
  • Develop project plans and projections to manage workload and customer expectations.
  • Travel may be required
  • Provide periodic reports on project of contract performance.
  • Communicate with customers and manage their expectations.
  • Ensure standards for employee performance is communicated and maintained across client sites;
  • Develop solutions for complex customer situations to meet their goals.
  • Tendering of new opportunities; Participate in proposal and business development calls with internal consultants and customers.
  • Attend networking events and promote the ESS brand.
  • Adhere to professional standards and maintain strict customer confidentiality.
  • Ensure integrated support across the business to foster a cohesive, cross-functional team culture.

Person Specification:
  • Education & Experience:
    • Hold an engineering/technical or asset management qualification (min degree level) with at least 5 years of leadership experience.
    • Proven track record in developing proposals, implementing improvement projects, and overall business management.]
    • Experience in managing and developing exceptional client relationships and a strong network in the Engineering sector
             
  • Leadership:
    • Proven track record of leading and developing various teams, overseeing projects from inception to completion.
    • Serve as the primary point of contact for contracts or projects, ensuring seamless communication and coordination.
    • Lead both internal employees and contract associates effectively.
    • Delegate tasks, motivate the team, and hold regular meetings to ensure projects/contracts remain on track.
    • Be prepared to travel as required to support project and contract needs.
 
  • Communications:
    • Excellent communication and presentation skills at all levels, with the ability to think strategically and analytically.
    • Build and maintain professional relationships with customers and colleagues.
 
  • Business Acumen
    • Skilled at keeping clients happy and loyal by understanding their needs and providing excellent service
    • Knows how to create plans that increase sales and profits by finding new opportunities and improving services.
 
  • Problem Solving:
    • Develop strategies with customers to overcome challenges.
    • Proactively identify issues early to enable timely implementation of mitigation measures.
    • Identify problems, develop solutions, and evaluate their success.
 
  • Strategic Thinking:
    • Develop long-term plans to improve productivity and reduce costs for both customers and the company.
 
  • Teamwork:
    • Collaborate with others at all levels within the organisation to ensure overall goals are met.
    • Strong teamwork skills to ensure effective communication and collaboration on ideas, opportunities, and projects.