ESS Asset Care Manager
(2110ACESS)
Job Type
Permanent Full-Time
Category
NA
Location
Limerick City, County Limerick, Ireland
Job Details
Summary:
The Asset Care Manager at ESS is a key player in a team of skilled professionals providing customer support to a variety of ESS clients. This role focuses on managing asset care projects at customer sites, blending contract management with asset care consultancy. The Asset Care Manager will lead a team of specialists, maintain customer relationships, and contribute to company growth by identifying new business opportunities, managing existing contracts and developing proposals.
Role Overview:
As a member of the ESS extended leadership team, the Asset Care Manager is accountable for specific projects within the Asset Care area and managing specific contracts in the Outsourcing area.
Growing the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
Maximise the business performance of out-sourced client sites, for both operational and commercial aspects;
Ensuring integrated support across the business to foster a cohesive, cross-functional team culture.
Travel may be necessary depending on contract or project responsibilities.
Innovating new ESS products to drive growth in the Asset Care business unit.
Collaborating with the training unit to identify, develop, and deliver specific training programs.
Have responsibility for nominated specific cross functional programs within ESS, (e.g. Quality, ISO systems etc.)
Main Duties and Responsibilities:
Lead specific projects within the Asset Care area and manage specific contracts in the Outsourcing area.
Grow the Asset Care consultancy through strong customer relationship management and providing valued services to all customers (existing, new, and internal).
Accountable for the commercial and operational performance of out-sourced client sites, ensuring the appropriate focus is applied to ensure maximum business performance;
Supporting out-sourced employee performance, development, and well-being;
Innovate new ESS products to drive growth in the Asset Care business unit.
Collaborate with the Training unit to identify, develop, and deliver specific training programs.
Participate in company initiatives for growth and development; drive continuous improvement across the business.
Take responsibility for specific cross-functional programs within ESS (e.g., Quality, ISO systems).
Assist the ESS team to meet objectives and grow their competence, skills, and experience.
Develop relevant procedures, guides and training documentation;
Develop project plans and projections to manage workload and customer expectations.
Travel may be required
Provide periodic reports on project of contract performance.
Communicate with customers and manage their expectations.
Ensure standards for employee performance is communicated and maintained across client sites;
Develop solutions for complex customer situations to meet their goals.
Tendering of new opportunities; Participate in proposal and business development calls with internal consultants and customers.
Attend networking events and promote the ESS brand.
Adhere to professional standards and maintain strict customer confidentiality.
Ensure integrated support across the business to foster a cohesive, cross-functional team culture.
Person Specification:
Education & Experience:
Hold an engineering/technical or asset management qualification (min degree level) with at least 5 years of leadership experience.
Proven track record in developing proposals, implementing improvement projects, and overall business management.]
Experience in managing and developing exceptional client relationships and a strong network in the Engineering sector
Leadership:
Proven track record of leading and developing various teams, overseeing projects from inception to completion.
Serve as the primary point of contact for contracts or projects, ensuring seamless communication and coordination.
Lead both internal employees and contract associates effectively.
Delegate tasks, motivate the team, and hold regular meetings to ensure projects/contracts remain on track.
Be prepared to travel as required to support project and contract needs.
Communications:
Excellent communication and presentation skills at all levels, with the ability to think strategically and analytically.
Build and maintain professional relationships with customers and colleagues.
Business Acumen
Skilled at keeping clients happy and loyal by understanding their needs and providing excellent service
Knows how to create plans that increase sales and profits by finding new opportunities and improving services.
Problem Solving:
Develop strategies with customers to overcome challenges.
Proactively identify issues early to enable timely implementation of mitigation measures.
Identify problems, develop solutions, and evaluate their success.
Strategic Thinking:
Develop long-term plans to improve productivity and reduce costs for both customers and the company.
Teamwork:
Collaborate with others at all levels within the organisation to ensure overall goals are met.
Strong teamwork skills to ensure effective communication and collaboration on ideas, opportunities, and projects.