IT Application Support Engineer – Spanish Support (21 10)

Permanent

IT

Letterkenny, County Donegal, Ireland

Job Details

If you need support in completing this application or if you require a different format of this document, please get in touch with rebecca.mcclelland@tcs.com with subject “Application Support Request”.

Role: IT Application Support Engineer – Spanish Support
Job Type: Permanent
Location: Letterkenny, Co. Donegal (Hybrid - 3 days onsite per week). 

Ready to utilise your skills in a medical technology environment, supporting hospital systems across the EU?
Are you looking for an exciting opportunity which enables you to grow you technical skills set?

Join us as an IT Support Engineer with Spanish!. 

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
 
  •  Grow your career, while being exposed to new technologies. 
  •  Be part of an exciting team where you will be challenged every day. 
  •  Work with customers and identify opportunities to support their strategy and improve their processes across functions.


Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.

What we need 
We are looking for an IT Application Support Engineer – Spanish Support

Outline of Role
TCS is seeking an IT Application Support Engineer with Spanish language skills (B2 or above) to join our EMEA Customer Care division. The team, work in a high profile, mission critical environment within a Healthcare Environment.  Early and appropriate responses are essential to providing technical support for Cardio and Radiology Products & related infrastructure.

As an IT Support Engineer, you will be joining a team built on collaboration, communication, focus and motivated to delivering excellent service and support. The team are responsible for troubleshooting incidents ranging from P1-P5 incidents, both proactive and reactive.  

This is a unique opportunity where you will be giving the opportunity to work within a Healthcare environment, wide range of technologies and systems, which includes a continuous service improvement mindset.

Languages required:
English
Spanish (B2 or greater)

Key Responsibilities:
  • Troubleshooting and resolving Incidents & Service Requests
  • Managing incident queues & incident intake channels
  • Taking ownership of incidents & communication with customer as required
  • Responding in a timely fashion to reactive or proactive incidents
  • Recording and documenting incident tickets
  • Monitoring omnichannel intake
  • Detailing accurate information in case documentation
  • Coordinating internally with other support groups in timely fashion

Key Skills/Knowledge:
Required:
  • Windows Server Administration / Troubleshooting
  • Ability to troubleshoot infrastructure related issues
  • Basic Linux Service Administration
  • Basic MySQL/MS SQL skills
  • Time management skills
  • Customer Service experience
  • Proven strong written and verbal communication skills
  • Self-motivated and willingness to learn
  • Proficiency in understanding, analyzing, and defining corrective actions from data provided in logs, traces, and heap dumps.

Good to have
  • Experience managing or dealing with incidents in Windows/Linux environment
  • Experience providing application support
  • Degree or Certificate in I.T. or related discipline is preferred
  • ITIL certifications
Experience Required:
Technical Background
B2 or greater language fluency in both Spanish & English

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 and the Equal Status Acts 2000-2012. 
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process (including completing the application form) or interview, please contact us at with the subject line: “Adjustment Request” or liaise with recruiter rebecca.mcclelland@tcs.com to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.