System Administrator (10324)

Role : Systems Administrator
Job Type: Permanent
Location: Onsite - Cork, Ireland

Ready to utilise your skills in EUC support? Are you looking for an exciting opportunity as Desktop support admin?

Join us as a Systems Administrator

Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Gain access to endless learning opportunities. 
• Lead a team and their technical growth. 
• Be part of an exciting team where you will be challenged every day.

The Role

As a Systems Administrator you will provide technical support to users which will include troubleshooting hardware, software, and networking issues. You will help with the installation of software and hardware and assist with system upgrades. In this role you will regularly provide maintenance of organizational assets (computers, laptops, peripherals). This will involve performing routine checks and upgrades, repairing hardware, and keeping systems up-to-date and secure. You will also ensure systems are secure and adhering to the company’s security policies.

Key responsibilities:

• Provide Desktop Support for Internal Users and improve delivery of service to end users.
• Provided level 1 & 2 technical support and reported escalated issues to the Desktop Support Manager.
• Install antivirus software, monitor for breaches, and educate users on safe practices.
• Vulnerability remediation on end-user machines to keep the applications up to date.
• Assisting users on returning the old or off-boarded employee PC’s to IT.
• Asset management (Asset tagging or scanning, updating the Asset database with all changes performed or reported to maintain up-to-date and valid data in the Customer CMDB).
• Adhere to the customer SLA’s and target achievement on every month
• Support on Hardware issues for under-warranty machines and follow-up with the 3rd party vendor.

Your Profile

Key skills/knowledge/experience:

• Proficient in computer operating systems.
• Knowledge on remediating the non-compliance machines.
• Knowledge on Adding, Move, Change, Update, and Reassign of devices in stock.
• Manage hardware and software break-fix services for laptops and desktops.
• Strong knowledge of Microsoft Bit locker encryption service.
• Strong Knowledge of VPN services.
• Basic knowledge of using Active Directory to join machines into the customer domain.
• Troubleshooting knowledge on Microsoft Office applications.
• Basic or Strong Knowledge on MAC OS troubleshooting
• Basic troubleshooting on Videoconferencing/Projector/Scanner and Printer issues.
• Strong and extensive troubleshooting skills on Windows 10/11 OS imaging and re-imaging.
• Knowledge on updating service now inventory.
• Proficient in handling/troubleshooting Mac and Windows.
• In-depth knowledge of desktop hardware and software systems.
• Basic knowledge on Active Directory.
• Basic knowledge on Wi-fi troubleshooting.

Good to have:

• SOP creation

• Problem solving
• Customer Communication
• Adaptability

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at janapriya.g@tcs.com with the subject line: “Adjustment Request”.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now