Customer Service Representative - FTC 12 months (1809)

Contract - Fixed Term

Operations

Letterkenny, County Donegal, Ireland

Job Details

Role: Customer Service Representative
Job Type: Fixed-Term - 12 months 
Location: Letterkenny - Onsite for first 6months - Hybrid after Probation
 
  • Ready to utilise your skills/knowledge/experience in the Customer Service Environment?
  • Are you looking for an exciting opportunity as a Customer Service Representative?
  • Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team?
Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
  • Be part of an exciting team who challenge themselves every day. 
  • Collaborate with customers and stakeholders.
  • Work with customers and identify opportunities to support their strategy and improve their processes across functions.
The Role

The role of the Customer Service Representative is to handle various types of inquiries and requests related to personal data & information which is maintained and recorded on a variety of business applications and programs. In this role you will answer inbound calls from Customers and Financial Professionals, regarding website technical support, Abandoned Property requests and Privacy enquiries. The Customer Service Associate is also responsible for making follow up outbound calls where first call resolution is not possible and managing incoming mail inboxes. We are a large, augmented team and after probation is passed, we would expect cross training into the other areas of the team where necessary.
 Key responsibilities:
  • Take incoming calls from Account owners, Financial Advisors and prospects and making outgoing follow-up calls.
  • Handle requests/problems for customers; investigate the situation, determine appropriate course of action and follow through with the customer on resolution.
  • Provide case information and assist with online access.
  • Strive to exemplify the business’s core value of providing world class customer service in every customer interaction.
  • Responsible for possessing a high level of technical knowledge regarding components of multiple products that are serviced by the business.
  • Use computerized system for tracking, information gathering, providing information, referrals, and routine troubleshooting.
  • Meets or exceed daily productivity standards in line with set quality standards and meets all service level timelines.
  • Motivate and support co-workers to attain team and department goals.
  •  Provide support and assistance to other team members as necessary.
  • Use feedback to identify opportunities for continual performance improvement.
  • Display flexibility for other issues/tasks as they arise.

Your Profile
Key skills/knowledge/experience:
  • Administration experience.
  • Excellent communication skills.
  • Flexibility/adapting to change.
  • Demonstrate initiative and drive for results.
  • Good organizational skills and time management.
  • Attention to detail and accuracy.
  • Ability to work in a team and independently.
  • Excellent computer skills.
Good to have:
  • At least 6-12 months customer service experience preferred
Special Working Conditions:
- Shift pattern - between 1pm and 11pm.  Rota on 4 week basis. 
- Team oberves US Holidays, rather than Irish bank holidays (with exception of Christmas day and New Years Day). 

Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing
At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at janapriya.g@tcs.com with the subject line: “Reasonable Adjustment Request”.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.


Join us and do more of what matters. Apply online now.