Deskside Engineer (814)

Permanent

Hybrid

IT

County Dublin, Ireland

Job Details

Role: Deskside Engineer
Job Type: Permanent
Location: Dublin, Ireland (Fully onsite) 

Ready to utilise your troubleshooting skills to resolve technical problems?
Are you looking for an exciting opportunity to collaborate with global cross-functional teams to solve users’ incidents?

Make a meaningful impact as a Deskside Engineer!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
  • An exciting opportunity to make a difference working in a dynamic office, supporting 40 users.
  • Supported by a wider team of IT professionals from the UK. 
  • Shape the future of TCS, a global organization, collaborating with IT experts.

The Role

As a Deskside Engineer, you will provide deskside support to users, being the subject matter expert for Technologies and Windows 11 and using support tools such as SCCM, Intune and Go To Resolve.  

Key responsibilities:
  • Act as the single point of contact for Windows and laptop related issues for users.
  • Troubleshoot and resolve incidents on DELL Windows 11 laptops (hardware & software).
  • Use Intune Autopilot to build Windows 11 devices.
  • Onboard new joiners to laptops.
  • Provide support with meetings when required ensuring meeting room Audio visual technology interacts correctly with laptops. 
  • Use remote tools to support users who are working from home.
  • Deploy applications via SCCM & Intune.
  • Perform basic troubleshooting and resolve technical problems relating to facilities - wireless networks, peripheral devices such as printers, scanners, and mobile/smart phones including providing user instructions.
  • Work collaboratively with global teams for support in resolution of incidents.
Your Profile

Key skills/knowledge/experience:
  • Excellent troubleshooting skills on Windows 10 & 11 OS.
  • Experience of using elevated admin privileges and remote support tools (Go To Resolve) to remediate incidents.
  • Ability to build devices with Autopilot using Intune.
  • Ability to diagnose and resolve Dell Laptop Hardware faults.
  • Experience deploying applications via SCCM.
  • Experience in modern EUC/services hosted on Azure and M365 suite.
  • Good communication skills and ability to engage with different user personas.
  • Motivation, Self-driven attitude and ability to learn quickly.

Rewards & Benefits:

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.
You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon).
We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.
If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at janapriya.g@tcs.com with the subject line: “Reasonable Accommodation Request”.
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.

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