Receptionist - Mercedes Benz South Dublin (330)

Permanent Full-Time

MSL Motor Group

Pottery Road

Job Details

Mercedes-Benz South Dublin serves as a prominent Mercedes-Benz principal dealer and holds the distinction of being Ireland's inaugural dealership to undergo the prestigious Mercedes-Benz MAR20X retail transformation, positioning itself as a centre of excellence.

As part of the MSL Motor Group a family-owned business which has been in operation since 1959. We are a sister company of MDL (Motor Distributors Limited) which are the importers for Mercedes-Benz in Ireland. We have an esteemed reputation for meeting and exceeding the highest level of standards within the Mercedes-Benz brand. We have a team of over 200 employees which stay with the company thanks to the positive working environment, the continuous development, the opportunities for progression and the competitive remuneration packages delivered.

We are currently seeking a Receptionist to join our team.

Key duties and responsibilities to include:
  • Handle all inbound and outbound calls into the main reception switch of MB SD.
  • Establish a clear understanding of customer’s needs and dealing and directing there call in a professional manner.
  • Treating every customer as a “Guest”.
  • Issuing “thank you” cards to customers upon completion of telephone surveys.
  • Capturing, recording and updating customer details in our DMS database and various portals.
  • Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.
  • Updating the CRM system with leads and relevant information gathered.
  • Handle customer issues and escalate to the relevant managers as required.
  • Sending Smart Text Campaigns for New and Used car sales.
  • Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction.
  • Working closely with the service admin at all times to ensure the customer receives the best experience possible, so we can exceed the customers’ expectations.
  • Managing customers GDPR.
  • Report writing and various ad hoc administrative duties.
  • Solving customer issues and complaints.
  • Covering showroom host for holidays etc.

The successful candidate will ideally:
  • Have previous experience in a similar role.
  • Possess exceptional customer service skills.
  • Speak fluent English.
  • Possess excellent administration and IT skills.
  • Exceed our customers’ expectations in terms of customer service.
  • Possess an excellent telephone manner.
  • Exhibit excellent communication and interpersonal skills.
  • Be efficient, with good organisational skills and attention to detail.
  • Have the ability to work on their own initiative; multitask and meet deadlines.
  • Work well as part of a team.
  • Be flexible, with the ability to learn and think quickly.
  • Display a positive, enthusiastic, can-do attitude.
  • Possess the ability to identify customer demands and requirements. 

If you meet the aforementioned criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, along with a comprehensive Curriculum Vitae.