Motor Distributors Limited, the exclusive importer and distributor of Mercedes-Benz, Smart and BYD in Ireland wishes to recruit a Deskside Support Engineer / Junior Systems Administrator to join our IT Department.
The Deskside Support Engineer / Junior Systems Administrator will be responsible for providing technical support to end-users and assisting in the maintenance, configuration, and reliable operation of computer systems and servers. This role requires a proactive individual who can troubleshoot and resolve issues efficiently while ensuring minimal disruption to business operations.
Key Duties & Responsibilities:
Technical Support:
Provide deskside support to end-users for hardware, software, and network-related issues.
Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and peripherals.
Assist with the setup, configuration, and maintenance of computer hardware and software.
Perform software installations, updates, and patches as needed.
Handle support requests through ticketing systems, ensuring timely resolution and user satisfaction.
Monitor system performance, ensuring the reliability and availability of IT services.
Support network infrastructure, including switches, routers, and wireless access points.
Documentation and Training:
Maintain accurate records of support requests, resolutions, and IT assets.
Create and update technical documentation, including user guides and troubleshooting manuals.
Provide training and support to end-users to enhance their technical skills and reduce the frequency of support requests
Required Skills, Knowledge and Experience:
Required Qualifications:
Minimum of 2 years of experience in IT support or systems administration.
Proficiency in Windows operating systems.
Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
Experience with Active Directory, Group Policy, and Office 365 administration.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Preferred Certifications:
Soft Skills:
Strong customer service orientation.
Ability to prioritize and manage multiple tasks effectively.
Keen attention to detail and a proactive approach to problem-solving.
Good interpersonal skills, capable of communicating technical concepts to non-technical users.
Work Environment:
Fast-paced, dynamic environment, this is an onsite role.
Collaborative team setting with opportunities to work on various IT projects.
Regular interactions with employees across different departments, providing a broad understanding of business operations.
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.