MSL Motor Group is a family-owned business which has been in operation since 1959. We are a sister company of MDL (Motor Distributors Limited) which are the importers for Mercedes-Benz in Ireland. We have an esteemed reputation for meeting and exceeding the highest level of standards within the Mercedes-Benz brand. We have a team of over 200 employees which stay with the company thanks to the positive working environment, the continuous development, the opportunities for progression and the competitive remuneration packages delivered.
We currently wish to recruit a Call Handler for a fixed term (6 months) to join our busy team based in our Head Office on the Naas Road, Dublin 12. Our working hours vary between 8.00am and 6.00pm depending on the needs of the business.
What's in it for you?
Competitive salary and bonus structure
Great working hours, Monday to Friday
Fast paced and friendly team environment
Full training and development
Modern offices with excellent facilities
Onsite car parking, on the luas / Bus line
VHI Employee Assistance Programme, Flu Vaccine, Eye Test, Cycle to work scheme
PRSA Company contributions
Main duties and responsibilities include:
Handle inbound calls for the group’s sales and service centres
Capturing, recording and updating customer details in our ‘Autoview’ database
Updating the CRM system with leads and relevant information gathered
Handle customer complaints and escalate the complaints as required
Various ad hoc administrative duties/Customer Relations duties
Carry out customer satisfaction calls
Clear and precise information gathering of information
The successful candidate will ideally:
Have previous experience in a similar role
Be from a motor industry background and have technical knowledge
Possess excellent administration and IT skills
Be familiar with the ‘Autoview’ system
Exceed our customers’ expectations in terms of customer service
Possess an excellent telephone manner
Exhibit excellent communication and interpersonal skills
Have a stellar phone manner
Be efficient, with good organisational skills and attention to detail
Have the ability to work on their own initiative; multitask and meet deadlines
Work well as part of a team
Be flexible, with the ability to learn and think quickly
Display a positive, enthusiastic, can-do attitude
Display excellent time management skills
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.