M365 Lead (M365DEC2024)

Permanent Full-Time

Dublin City, County Dublin, Ireland

Job Details

Vhi Group Services DAC have a full time permanent vacancy for the role of M365 Lead within Group Technology Change Delivery based in either Dublin or Kilkenny on a hybrid basis.  This role requires a dynamic individual with a blend of technical expertise, financial acumen, change management skills, and vendor relationship management capabilities. The M365 Workplace Lead for M365 will play a pivotal role in driving the successful adoption and integration of M365 within the insurance company, ultimately enhancing productivity, collaboration, and innovation across the organisation.
The ultimate goal of the M365 workplace lead is to champion the Microsoft M365 suite of products to maximise colleague experience, ensure the product suite operates effectively and efficiently and that Vhi obtains the benefits from the platform investment.

Role purpose
  • Develop comprehensive understanding of M365 suite and its applications.
  • Work with various business units to evaluate, plan and deliver the roadmap for all M365 features and applications aligning with the company's strategic goals.
  • Work with Microsoft and 3rd Party partners to understand and assess the change roadmap for the M365 suite.
  • Foster a culture of innovation by identifying and working with business champions/teams to explore and utilize advanced features within M365.
  • Continuously assess market/user research and data to communicate emerging trends and updates to gain opportunity, drive adoption and optimization.
  • Develop communication plans to articulate the benefits of M365.
  • Identify and implement training programs that upskill employees on M365 applications to maximize productivity.
  • Manage any M365 business enhancement requests and work with business units to create justification for the change to help fund/prioritise delivery.
  • Coordinate customer testing and product launches and supports communications and training.
  • Engaging with various IT teams to ensure the product is always kept up to date with IT security, IT architecture direction and all IT governance needs.
  • Cultivate strong relationships with M365 vendors and service providers to ensure alignment with company objectives.
  • Ensure individual support responsibilities matrix is maintained at application level and agreed with relevant IT teams to ensure all aspects of M365 are fully supported.
  • Incident Management & Co-ordination with both internal/external stakeholders.  Central co-ordination point in the event of any production support issues, working with business and technical resources to identify, action, monitor and report on issues.
  • Develop and manage budgets for M365 implementation, licensing, and ongoing maintenance. 
  • Conduct cost-benefit analysis for M365 features and integrations to ensure efficient resource allocation and prioritisation.



Key criteria
Education and Technical knowledge
 
  • College degree, Masters preferred.
  • 4 years minimum experience in a Business Analysis or similar role with a strong focus on business engagement introducing new IT products/systems
  • M365 relevant experience preferably in similar industry
  • Certified Scrum Lead from an industry certified training centre desired but not essential
  • Lean certification a plus
  • Strong understanding and passion for M365 products, including Outlook, Office, Sharepoint Online, OneDrive, MS Teams, Bookings and Planner.
  • Familiarity with IT security, architecture, and compliance requirements
Skills and abilities
  • Ability to drive adoption by engaging employees through developing a business change plan that enhances changes to processes, procedures, systems, structures, ways of working.
  • Analytical thinker; using insights, analysis, data, and reasoning in decision making processes.
  • Delivery focused thinker, focused on identifying and creating opportunities for continuous product improvement.
  • Creative thinking and problem solving skills, able to take an innovative approach to utilise change for the benefit of customers.
  • Stakeholder management and advanced communication skills, tailored by dealing with people at all levels, whether internal or external, customers, partners and suppliers
  • An agile mindset and ability to champion an environment that actively encourages creative ideas and experimentation that allows others to think differently
  • Outstanding presentation skills
  • Ability to lead and provide direction and coaching for teams
  • Highly motivated and enthusiastic to bring the benefits to the business.
  • Strong focus on delivery, accuracy, and attention to detail
  • Demonstrated alignment to the Vhi values.

Vhi is an equal opportunities employer.

Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact recruitment@vhi.ie
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.
Please see our Vhi Careers page and LinkedIn page

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