Friends Manager (2024-53)

Temporary Full-Time

Friends

Dublin

Job Details

Friends Manager

The National Gallery of Ireland (‘the Gallery’) is Ireland’s major national cultural institution devoted to the collection and care of fine art. Comprising over 17,000 paintings, drawings, watercolours, miniatures, prints, sculpture and decorative arts, the institution's extensive holdings include masterpieces by many of the most celebrated figures in the history of western European art. In addition, the Gallery houses the most representative collection of historic Irish art. Funded mainly by the State, the Gallery employs more than 180 staff and provides free access to the public 361 days a year. In 2023, the Gallery received numerous awards and accreditations. These included the Triple Lock Standard, which recognises Irish charities that have achieved excellence in governance, financial reporting, transparency and ethical fundraising.

The Friends of the National Gallery of Ireland (FNGI) was established in 1986 to support the activities of the Gallery by recruiting membership, to encourage an appreciation of painting, sculpture and architecture. It is a self-funding organisation with charitable status (RCN 20158958). It is committed to promoting the Gallery and its collections and to expanding awareness and appreciation of the visual arts through a range of educational and social events. Members play an important role in supporting the Gallery in various aspects of its work and can avail of a number of benefits related to membership.

The FNGI wishes to recruit a Friends Manager for a 12-month specified-purpose contract. The purpose of this role is to ensure the effective management, revenue growth and service delivery of FNGI.

Reporting to the Head of Development, (National Gallery of Ireland - or nominated deputy), the successful candidate will:
•           Lead the team in delivering the Friends annual action plan to increase membership and income, with an emphasis on growth, sustainability and exceptional programming
•           Coordinate an excellent customer service for FNGI members
•           Write detailed reports to account for all FNGI activity
•           Have responsibility for the health, safety and welfare of the FNGI team
•           Manage membership systems, and liaise with system providers
•           Manage the day to day operations of the office and Friends desk, including organisation of rostering, cover for leave and the day to day duties of relevant team members
•           Manage the database(s) (Ticketsolve & E-tapestry)
•           Ensure membership administration is efficient, with clearly documented policies and drive continuous improvement and development in this area
•           Develop and maintain accurate membership records
•           Ensure GDPR compliance is upheld
•           Work closely with the Finance Department regarding payment run schedules, to ensure direct debit payments and Purchase Order deadlines are met
•           Collaborate with the Development Department on donor prospecting and stewardship
•           Manage customer complaints as and when required 
•           Collaborate on budgeting and re-forecasting, as required
•           Carry out other duties and responsibilities as requested by the line manager

The successful candidate will have:
•           Previous work experience in a membership organisation and/or customer service environment, with an enthusiasm and interest for working in an arts, heritage cultural institution
•           A professional, polite and courteous manner with excellent interpersonal skills coupled with confidence, drive, integrity and enthusiasm
•           A proven track record of managing membership systems and database management.
•           A third level qualification (NFQ Level 8 or above) in business, finance or other related discipline
•           A commercial acumen with an aptitude for analysing progress and measuring success against set targets 
•           A proven ability to lead and motivate team members to achieve results to a consistent high standard
•           A flexible and energetic approach to work
•           Strong project management ability with previous work experience of managing budgets
•           Exceptional accuracy and attention to detail coupled with a methodical and organised approach to office administration
•           A proven ability to work under pressure and be willing to be a supportive in a small, busy organisation
•           An ability to develop and implement practical and effective processes and procedures
•           A responsible work ethic, with a proven ability to work on own independently with minimal supervision
•           Excellent communication skills – both oral and written 
•           High proficiency in Microsoft Office programmes and databases including box office/ticketing and CRM systems
•           A general knowledge of GDPR and national data protection laws
•           An understanding of Ticketsolve and E-tapestry systems (desirable)

Note: This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the view of new structures and / or the changing needs of the Gallery. All employees are required to be compliant with Gallery screening, security and Garda vetting procedures.

Conditions of employment
This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the FNGI.  All employees are required to be compliant with FNGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.

Citizenship Requirements
Eligible candidates must be:
1.         A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or
2.         A citizen of the United Kingdom (UK); or
3.         A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or
4.         A non-EEA citizen who has a valid work permit.

To qualify candidates must be eligible by the date of any job offer.

Salary: €50,400 gross per annum

Duration: 12-month specified-purpose contract

Working hours: Full time, 5 days a week – 35 hours per week (net of breaks). Please note, flexibility is required and the successful candidate may be required to work occasional early mornings, late evenings and weekends.

Closing date for receipt of applications: 28 November 2024

Interviews will be scheduled in December 2024.

How to apply: To apply for this position please submit a
•           Cover Letter of not more than two pages
•           CV of not more than two pages

Candidates should note that panels may be formed from which future positions may be filled.

Any personal data that you provide when applying for this position shall be processed in accordance with our Privacy Notice.

At the Friends of the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.

Friends of the National Gallery of Ireland is an equal opportunities employer

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Bainisteoir Cairde

Is é Gailearaí Náisiúnta na hÉireann (‘an Gailearaí’) an foras cultúrtha is mó in Éirinn atá dírithe ar bhailiú agus ar chúram na mínealaíne. Ina bhfuil níos mó ná 17,000 pictiúr, líníochtaí, pictiúr uiscedhatha, miondealbh, priontaí, dealbh agus ealaíona maisiúla, I measc bailiúchán fairsing na hinstitiúide tá sárshaothair le go leor de na daoine is cáiliúla i stair na healaíne in iarthar na hEorpa. Ina theannta sin, tá an bailiúchán is ionadaí d’ealaín stairiúil na hÉireann sa Ghailearaí. Arna mhaoiniú go príomha ag an Stát, fostaíonn an Gailearaí breis is 180 ball foirne agus cuireann sé rochtain saor in aisce ar fáil don phobal 361 lá sa bhliain. I 2023, fuair an Gailearaí iliomad dámhachtainí agus creidiúnaithe. Ina measc seo bhí an Caighdeán Glas Triarach, a aithníonn carthanachtaí Éireannacha a bhfuil sármhaitheas bainte amach acu i rialachas, tuairisciú airgeadais, trédhearcacht agus tiomsú airgid eiticiúil.

Bunaíodh Cairde Ghailearaí Náisiúnta na hÉireann (CGNÉ) i 1986 chun tacú le gníomhaíochtaí an Ghailearaí trí bhallraíocht a earcú, chun léirthuiscint ar phéintéireacht, dealbhóireacht agus ailtireacht a spreagadh. Is eagraíocht féinmhaoinithe í le stádas carthanachta (UCC 20158958). Tá sí tiomanta an Ghailearaí agus a gcuid bailiúcháin a chur chun cinn agus feasacht agus léirthuiscint ar na hamharcealaíona a mhéadú trí raon imeachtaí oideachasúla agus sóisialta. Tá ról tábhachtach ag baill chun tacú leis an nGailearaí i ngnéithe éagsúla dá gcuid oibre agus is féidir leo leas a bhaint as roinnt buntáistí a bhaineann le ballraíocht.

Is mian leis an CGNÉ Bainisteoir Cairde a earcú do chonradh sainchuspóra 12 mhí. Is é cuspóir an róil seo ná bainistíocht éifeachtach, fás ioncaim agus seachadadh seirbhíse an CGNÉ a chinntiú.

Ag tuairisciú don Cheannasaí Forbraíochta, (Gailearaí Náisiúnta na hÉireann - nó ionadaí ainmnithe), déanfaidh an t-iarrthóir rathúil:
•           An fhoireann a threorú i seachadadh plean gníomhaíochta bliantúil na gCairde chun ballraíocht agus ioncam a mhéadú, le béim ar fhás, inbhuanaitheacht agus cláir eisceachtúil
•           Seirbhísí do chustaiméirí den scoth a chomhordú do bhaill CGNÉ
•           Tuairiscí mionsonraithe a scríobh chun cuntas a thabhairt ar gach gníomhaíocht CGNÉ
•           Freagracht as sláinte, sábháilteacht agus leas na foirne CGNÉ
•           Córais bhallraíochta a bhainistiú, agus idirchaidreamh a dhéanamh le soláthraithe córais
•           Oibríochtaí laethúla na hoifige agus deasc na gCairde a bhainistiú, lena n-áirítear uainchláir a eagrú, clúdach saoire agus dualgais laethúla na mball foirne ábhartha
•           Bainistigh an bunachar sonraí (na bunachair shonraí) (Ticketsolve & E-tapestry)
•           Cinntigh go bhfuil riarachán na ballraíochta éifeachtach, le beartais atá doiciméadaithe go soiléir agus go spreagfaidh sé feabhsú agus forbairt leanúnach sa réimse seo
•           Taifid bhallraíochta cruinne a fhorbairt agus a chothabháil
•           Cinntigh go seastar le comhlíonadh RGCS
•           Oibriú go dlúth leis an Roinn Airgeadais maidir le sceideal íocaíochta, lena chinntiú go gcomhlíontar spriocdhátaí íocaíochtaí dochair dhírigh agus Ordú Ceannaigh
•           Comhoibriú leis an Roinn Forbartha maidir le cuardach agus maoirseacht deontóirí
•           Gearáin ó chustaiméirí a bhainistiú de réir mar is gá
•           Comhoibriú ar bhuiséadú agus ath-thuar, de réir mar is gá
•           Dualgais agus freagrachtaí eile a chomhlíonadh de réir mar a iarrann an bainisteoir líne

Beidh na nithe seo a leanas ag an iarrthóir rathúil:
•           Taithí oibre roimhe seo in eagraíocht bhallraíochta agus/nó i dtimpeallacht seirbhíse do chustaiméirí, le díograis agus spéis in oibriú in institiúid ealaíon, oidhreachta cultúrtha
•           Bealach gairmiúil, béasach agus dea-mhúinte le sárscileanna idirphearsanta mar aon le muinín, díograis, ionracas agus fonn
•           Cuntas teiste cruthaithe maidir le córais bhallraíochta agus bainistíocht bunachar sonraí a bhainistiú.
•           Cáilíocht tríú leibhéal (CNC Leibhéal 8 nó níos airde) i ngnó, airgeadas nó disciplín gaolmhar eile
•           Géire intinne tráchtála le cumas anailís a dhéanamh ar dhul chun cinn agus rathúlacht a thomhas i gcoinne spriocanna socraithe
•           Cumas cruthaithe chun baill foirne a threorú agus a spreagadh chun torthaí a bhaint amach ar ardchaighdeán comhsheasmhach
•           Cur chuige solúbtha agus fuinniúil i leith na hoibre
•           Cumas láidir bainistíochta tionscadail le taithí oibre roimhe seo ar bhainistiú buiséid
•           Cruinneas eisceachtúil agus aird ar mhionsonraí mar aon le cur chuige córasach agus eagraithe i leith riarachán oifige
•           Cumas cruthaithe chun oibriú faoi bhrú agus a bheith toilteanach a bheith ina thacaitheoir in eagraíocht bheag ghnóthach
•           Cumas próisis agus nósanna imeachta praiticiúla agus éifeachtacha a fhorbairt agus a chur i bhfeidhm
•           Eitic oibre freagrach, le cumas cruthaithe oibriú i d'aonar gan mórán maoirseachta
•           Sárscileanna cumarsáide – idir labhartha agus scríofa
•           Ard-inniúlacht i gcláir agus i mbunachair shonraí Microsoft Office lena n-áirítear oifig na dticéad/ticéadú agus córais BCC
•           Eolas ginearálta ar RGCS agus ar dhlíthe náisiúnta um chosaint sonraí
•           Tuiscint ar chórais Ticketsolve agus E-tapestry (inmhianaithe)

Nóta: Is treoir é an sainchuntas poist seo ar réimsí leathana freagrachta agus cuntasachta agus níor cheart féachaint air mar liosta cuimsitheach. D’fhéadfadh an sainchuntas poist a bheith faoi réir athbhreithniú i bhfianaise struchtúir nua agus/nó riachtanais athraitheacha an Ghailearaí. Ceanglaítear ar gach fostaí cloí le nósanna imeachta scagthástála an Ghailearaí, slándáil agus grinnfhiosrúchán an Gharda Síochána.

Coinníollacha Fostaíochta
Is treoir é an sainchuntas poist seo ar réimsí leathana freagrachta agus cuntasachta agus níor cheart féachaint air mar liosta cuimsitheach. D’fhéadfadh sé seo a bheith faoi réir athbhreithniú i bhfianaise struchtúir nua agus/nó riachtanais athraitheacha CGNÉ. Ceanglaítear ar gach fostaí cloí le nósanna imeachta scagthástála CGNÉ agus Grinnfhiosrúchán an Gharda Síochána. Beidh an post faoi réir scrúdú sláinte sásúil agus críochnú rathúil ar thréimhse phromhaidh. Caithfidh iarrthóirí a bheith líofa sa Bhéarla agus a bheith i dteideal oibriú in Éirinn.

Riachtanais Saoránachta
Caithfidh iarrthóirí incháilithe a bheith:
1.         Saoránach den Limistéar Eorpach Eacnamaíoch (LEE). Tá an LEE comhdhéanta de Bhallstáit an Aontais Eorpaigh, an Íoslainn, Lichtinstéin, agus an Iorua; nó
2.         Saoránach den Ríocht Aontaithe (RA); nó
3.         Saoránach den Eilvéis, de bhun an chomhaontaithe idir an AE agus an Eilvéis maidir le saorghluaiseacht daoine; nó
4.         Saoránach neamh-LEE a bhfuil cead oibre bailí acu.

Chun cáiliú ní mór d’iarrthóirí a bheith incháilithe faoi dháta aon tairiscint poist.

Tuarastal: €50,400 comhlán in aghaidh na bliana

Fad: Conradh sainchuspóra 12 mhí

Uaireanta oibre: Lánaimseartha, 5 lá sa tseachtain – 35 uair sa tseachtain (glan ar sosanna). Tabhair faoi deara, le do thoil, go bhfuil solúbthacht ag teastáil agus d’fhéadfadh go mbeadh ar an iarrthóir rathúil oibriú go luath ar maidin, go déanach san oíche agus ag an deireadh seachtaine ó am go ham.

Spriocdháta le haghaidh iarratais a chur isteach: 28ú Samhain 2024

Déanfar na hagallaimh a sceidealú i mí na Nollag 2024.

Conas iarratas a dhéanamh: Chun iarratas a dhéanamh ar an bpost seo cuir isteach le do thoil
•           Litir Chumhdaigh nach bhfuil níos mó ná dhá leathanach
•           CV nach bhfuil níos mó ná dhá leathanach

Ba chóir d’iarrthóirí a thabhairt faoi deara go bhféadfaí painéil a bhunú ónar féidir poist sa todhchaí a líonadh.

Déanfar aon sonraí pearsanta a sholáthraíonn tú agus tú ag déanamh iarratais ar an bpost seo a phróiseáil de réir ár bhFógra Príobháideachta.

Ag Cairde Ghailearaí Náisiúnta na hÉireann, tá meas againn ar chothromas, ar éagsúlacht agus ar chuimsiú. Aithnímid na buntáistí is féidir leis a thabhairt dár n-idirghníomhaíochtaí foirne agus cuairteoirí. Déanaimid éagsúlacht a cheiliúradh agus ba mhaith linn go mbeadh ár ndaoine ionadaíoch ar gach pobal. Má theastaíonn freastal réasúnta uait le haghaidh aon chuid den phróiseas iarratais, ná bíodh drogall ort é sin a chur in iúl dúinn.

Is fostóir comhdheiseanna é Cairde Ghailearaí Náisiúnta na hÉireann